Shipping policy

Delivery

Where we deliver

We deliver to addresses in the United Kingdom only - England, Scotland, Wales and Northern Ireland. We do not deliver to any other country, and we cannot deliver to PO boxes.

Cost

Free UK delivery on every order. There is no minimum spend and no condition attached. The price you see on the product page is the price you pay at checkout.

How long it takes

Delivered in 8 to 15 working days. Working days are Monday to Friday, excluding UK public holidays. The count starts the working day after your order is confirmed.

Orders are dispatched by our partner suppliers. We will always deliver within 30 days of your order at the latest. If we cannot, you may cancel the order and we will refund you in full.

Tracking

You will receive a confirmation email as soon as your order is placed, and a second email with a tracking number when your parcel is dispatched. Tracking can take up to 72 hours to show its first scan. If your tracking has not moved for 7 working days, contact us and we will chase the carrier for you.

Taxes and duties

All prices are shown in pounds sterling and include all taxes. You will not be asked to pay any customs charge, import duty or handling fee when your parcel is delivered.

Delivery address

Please check your address carefully before paying. If you spot a mistake, tell us within 24 hours through the contact form and we will correct it if the parcel has not yet been dispatched. We cannot change an address once a parcel is in transit.

If nobody is home

The carrier will either leave the parcel in a safe place, leave it with a neighbour, or leave a card telling you how to arrange redelivery or collection. Parcels that are not collected are returned to the sender, and we will then refund you or resend the order, as you prefer.

Damaged parcels

The goods are our responsibility until they are delivered to you. If your parcel arrives damaged, or if the item inside is damaged, contact us within 14 days of delivery with photographs of the item and of the outer packaging. We will send a replacement or refund you in full. You will never pay to return a damaged item.

Lost parcels

If your order has not arrived 20 working days after dispatch, contact us. We will open an investigation with the carrier and, if the parcel cannot be found, we will resend your order or refund you in full - the choice is yours.

Cancelling before delivery

You can cancel your order at any time between placing it and 14 days after receiving it. You then have a further 14 days to send the goods back. Our Refund policy gives the full procedure.